Privacy Policy
Effective Date: January 1, 2025
RevTrix Ltd. commits to protecting the personal information that you provide us with and we will take all reasonable actions to ensure that all such data remains intact. You entrust us with your privacy by using our services and we value this. We take every measure to make sure that all your personal information is safe with us. As we act in our clients' best interests, we do not conceal the fact that we process your personal data. RevTrix Ltd. undertakes to protect your personal data and process it according to the applicable laws as follows:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation);
- Any other legislation or subsidiary legislation as amended from time to time.
1. CONTACT DETAILS
As a controller, RevTrix Ltd. provides control over personal data processing in accordance with this Privacy Policy. RevTrix Ltd. is a company registered at the following address:
Agias Fylaxeos, 46Α 1st floor
3025, Limassol, Cyprus
1.1. The Data Protection Officer within RevTrix Ltd. is the designated person responsible for all issues connected with Data Protection and Confidentiality.
1.2. If you have any questions relating to this Privacy Policy, processing your personal data, exercising your rights or if you have any complaints, please contact our employees at [email protected]. Alternatively, you may also write a letter to the address above.
1.3. Requests from authorities must be sent to us in accordance with the procedure described in Guidelines for Authorities.
2. COLLECTED DATA
2.1. We gather personal data in cases where we have no opportunity to use anonymous or anonymized data.
2.2. Through interaction with you or through your interaction with us or our Services, we gather the following types (categories) of data:
Data that you provide to us by filling forms on our website, for example: E-mail address; Skype ID.
Information obtained by messaging with us through the Website, e-mails, phone, webchats, texts and other means of communication, including your complaints, interests, preferences, intentions, etc.; Payment transaction data may include: transaction date; transaction amount; transaction number; transaction status; name of payment system; partial or full ID's of electronic payment systems; and partial or full Card Number.
We automatically collect certain data, even if you are simply using our Website and not using our services. This may include: your IP address; date and time when you used our Services; software and hardware details; browser that you are using; information about the operating system of the device that uses our Services, for instance, the latest versions of apps and language settings; data relating to your clicks, the pages showed to you and your response to information elements; logs.
Some information is collected using cookies and/or similar tracking technology. You can learn more about the technologies that we use and the information collection policy in our Cookie Policy.
2.3. If you are using a mobile device, we may also receive the data that identifies it, device settings and features, malfunctions and other system activity. When you visit our Website, our system records by what means and through which websites you accessed our Website.
2.4. We don't collect any specific categories of personal data about you (this includes your race or ethnicity, religious or philosophical beliefs, sexuality, sexual orientation, political beliefs, union membership, information about your health and genetic and biometric data). We also don't collect any information about any possible criminal sentences and crimes committed by you.
2.5. In accordance with our Terms and Conditions, our Website is not intended for children under 18 years of age. We do not purposefully collect or process personal data of children under 18 years of age. If you become aware of this, please inform our Data Protection Officer via contact details listed in clause 1.2.
2.6. Providing us with false details about yourself is illegal, and you are responsible for ensuring that we always have the most relevant and reliable information about you. If you find an error in the information provided to us, you are obliged to update your personal details.
3. PERSONAL DATA USE
We use your personal data for various purposes in accordance with law. Your data can be used for the following reasons:
- Services provision: We shall use your data to give you an opportunity to register at our Website, access it and to be able to use our Services.
- Customer support: We provide support to our customers using various communication channels. Certain data about you, for example, information about your activity in using our Services or your account data assists you with problem solving and responds to your queries connected to the use of our Services and other related questions.
- Service improvement: We also use your personal data for analytical purposes. This is part of our work to improve Services offered to our users. These data can also be used for testing purposes, to solve issues and to improve the functionality and quality of our Services. We strive to optimize our Website so that users enjoy browsing it and so that it meets their expectations and remains user-friendly.
- Legal purposes: We can use your data to comply with legal regulations, process and resolve legal disputes, launch an inquiry at the request of government bodies, fulfill law enforcement requests, and ensure compliance with other conditions imposed on the company by certain authorities.
3.1. PURPOSES AND BASIS FOR THE USE OF PERSONAL DATA
| № | Purpose | Data Category | Legal Basis |
|---|---|---|---|
| 1 | Services provision | a | Agreement performance |
| 2 | Customer support | a, b, c, d | Agreement performance |
| 3 | Service improvement | a, b, c, d | Legitimate concern: Business development and services improvement |
| 4 | Legal purposes | a, c | Compliance with legal requirements |
4. PROFILING
4.1. To improve the quality of our Services and to provide you with the most attractive marketing offers, we may use your personal data to build a profile.
4.2. We may use automatic profiling systems to identify illegal actions from our customers. Profiling may be based on automated processes but not carried out without human intervention.
5. MARKETING INFORMATION
5.1. If you choose to receive marketing information, we may use your Personal Information, including your E-mail address and Skype ID, to provide you with advertisement messages about products, services, and promotions that we believe you may find interesting. This may also include information about other gaming products and services from our selected business partners.
5.2. If you would like to stop receiving marketing and other promotional materials, you can opt out of this service by selecting it in the appropriate menu in your Account Settings on our Website or by contacting our customer service at [email protected].
5.3. Please note that even if you object to receiving direct marketing materials, we may from time to time need to send you some important messages regarding our Services, and these messages you cannot refuse.
6. TRANSFER OF PERSONAL DATA
We may transfer information that you provided to our business partners that we cooperate with to process the data specified in clauses 2 and 3 of this Policy.
6.1. ACCESS TO PERSONAL DATA
Relevant authorities, regulatory agencies, support staff at RevTrix Ltd., as well as employees of financial and fraud departments, may have access to your personal data to perform their duties and provide you with assistance. By agreeing to the Privacy Policy, you agree to such disclosure of your personal data.
6.2. LIMITATIONS OF SHARING PERSONAL DATA
The Internet is a global medium. The use of the Internet to collect and process personal data is necessarily associated with data transfer. Therefore, we may also disclose the information you provide us with to our business partners, suppliers and subcontractors to fulfill any obligations under the agreements we may have with them or with you. To create awareness, we may give you information about any third party who we shared your personal data with.
6.3. SALE AND DISTRIBUTION OF PERSONAL DATA
We do not sell personal information about our customers to third parties. However, we can transfer personal data when acquiring new business structures. If the structure of RevTrix Ltd. undergoes any changes, such as a merger, acquisition by another company or a partial acquisition, then it is probable that our customer's personal data will be included in such sale or transfer.
6.4. PERSONAL DATA EXCHANGE
We can transfer parts of your personal data (for example, your e-mail address and Skype ID you specified during registration) to our partners for the purposes of countering fraud.
7. TERMS AND CONDITIONS
We hereby confirm that when collecting and processing your personal data in order to manage your Account, we undertake to comply with strict legal provisions on personal data security. Accordingly, we strive to protect your Personal Data and respect your privacy as required by law. Additionally, in order to avoid ambiguity, nothing will help us protect you from the dissemination of your Personal Data if required by law.
8. STORAGE OF PERSONAL DATA
As specified in these Terms and Conditions, both you and RevTrix Ltd. can at any time decide to close your Profile (Account). After closing your Account, we will no longer use your personal data, but we will keep it for a certain period of time as required by law. The data will only be used if it is required within the framework of compliance with any applicable law, to resolve disputes with any parties, as well as for other purposes allowing us to conduct commercial activities.
| Data Category | Purpose of storage | Legal Ground | Retention period | Start of period |
|---|---|---|---|---|
| a, c | Accounting and tax | Compliance with law | 10 years | Transaction time |
| a, b, c | Protection from government claims | Our legitimate concern | 2 years | Account termination |
| a, b, c | Customer Claim Protection | Our legitimate concern | 5 years | Account termination |
| a | Company's legitimate concern | Ability to communicate | 2 years | Account termination |
| d | Technological constraints | Regular procedures | 6 months | Account termination |
9. CONTROL OF PERSONAL DATA
9.1. We want you to control how we use your personal data. You can do this in the following ways: confirm the relevance of the personal information that we receive from you and store with us; you can ask us for a list of your personal data that are at our disposal; you can inform us about any changes in your personal data or ask us to correct any information.
9.2. If you are a registered user of our Website, you can access a part of your personal data through our Website. You can find it in your Account.
9.3. To correct or change your e-mail address, please contact our customer support.
9.4. If you have any questions regarding this Privacy Policy or any questions about the exercise of your rights or if you have any complaints, please contact our Data Protection Officer.
9.5. You can also file a complaint with the supervisory authority, in particular, in the Member State of your habitual residence, workplace or location of the alleged violation if you believe that personal data processing concerning your rights violates personal data safety laws and regulations.
10. YOUR RIGHTS
You have the following rights in relation to your Personal Information:
- A right to access your Personal Information as held by us (Subject access request);
- A right to receive certain Personal Information in machine-readable format;
- A right to have inaccurate Personal Information rectified;
- Where we have specifically requested your consent to process your Personal Information and have no other lawful basis to process it, you have the right to withdraw this consent;
- A right to have certain Personal Information erased where it is no longer necessary for us to process it (Right to be forgotten);
- A right to object to processing where our lawful basis for processing it is that it is in our legitimate interests;
- A right to request an explanation of the logic involved where we make decisions about you solely through automated means.
12. CHANGES TO PRIVACY POLICY
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes confirms your acceptance of the new Privacy Policy.
13. TRANSLATIONS
This Privacy Policy is originally written in English. In the event of any discrepancy between the English version and a translated version, the English version shall prevail. We provide translations for convenience only, and they are not legally binding.
14. LINKS
Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.